Homeowners who joined the council-endorsed Solar Together scheme are now facing uncertainty, as delays in refunds have left many out of pocket following the delisting of Fusion8 Ltd from the programme.
Delays after Delisting
Fusion8 Ltd had been installing solar panels and batteries under the Solar Together scheme run by iChoosr and promoted by councils across England and Wales. After losing a key accreditation, the company could no longer carry out installations. As a result, dozens of customers are now seeking refunds, with some claiming up to £2,000.
In early May, Fusion8 told customers that refund processing was on hold due to internal issues, raising concerns among those who had already paid significant deposits for work now unlikely to proceed.
Customer Complaints and Lack of Communication
Numerous complaints have surfaced, including long silences, unexpected price hikes and missed installation appointments. One Romsey customer said Fusion8 added over £900 to their quote before confirming they could no longer do the job. Others were left with scaffolding around their homes and no explanation.
Negative Trustpilot reviews highlight poor communication and delays. Here you can read some of the complaints about Fusion8. Many customers now regret not using a local installer for their solar panels in Gloucester or nearby, given the small price difference and better contact.
Support from the Scheme Operator
iChoosr, the organisation behind Solar Together, has stated it is offering alternative installers at the same quoted price to affected customers. Where refunds from Fusion8 cannot be secured, iChoosr has committed to reimbursing deposits, despite having no legal obligation to do so.
For those considering renewable energy options, trusted local services for solar panels Gloucester, such as gsmlimited.com/services/solar-panels/gloucester, may now appear a more reliable route than group-buying schemes.
Ongoing Efforts and Next Steps
While Fusion8 claims to be working towards a resolution, it remains unclear when or if full refunds will be processed. Customers are advised to explore refund options through their bank, including Section 75 and chargeback processes, while monitoring updates from iChoosr or their local authority.
Leave a Reply