One of the most serious problems facing an airline is lost luggage. This represents a significant investment in tracking, transportation and bonus damage to the passenger, if it is confirmed that cannot be recovered, plus add the hassle of people and the bad image generated by the company; for it is curious to continue using the same system for several decades.
Delta Airlines wants to be the first to finish with this problem, it announced an investment of 50 million dollars to upgrade their systems for identifying luggage, which focus on new labels equipped with technology of radio frequency identification, better known as RFID.
Now we know where our suitcase
The use RFID tags on luggage is not new, we have seen attempts both at the airport of Hong Kong or Las Vegas, as well as piloting airlines such as Alaska Airlines, Lufthansa and Qantas, but what you are doing Delta is the first large-scale investment in the world.
Modernization Delta baggage identification is to eliminate the old system of bar code scanning, so inputting new printers and RFID sensors that will be in the 344 airports where the airline is present today. This was accompanied by the development of a new function to the mobile application that will serve to track luggage at all times, which will send alerts and notifications to the passenger to be aware of where your luggage.
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The small chip will be within the label that will be made of paper with a plastic that will allow withstanding all weather conditions. The beauty of this system is that it need no longer scan each label individually to know their information and destination, now everything is done through sensors that help the suitcases are always in the right place, and in case of any failure sound an alert at the time and not until the passenger has a claim.
This system began to install one month ago and the pilot tests have been conducted between paths short range have been successful, so everything is ready to implement the system as a whole during the last quarter of the year, where Delta expects a reduction in claims for lost luggage up to 80%.Tags: luggage, RFID tags